Renew
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Renew her Girl Scout membership today!

Renew

Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs. 

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

  • Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home 
  • Participate in live virtual events and safe service projects that keep her engaged and inspired
  • Gain tangible, innovative problem-solving and life skills
  • Grow confidence in her outdoor skills and learn how to be a champion for the environment 
  • Expand her imagination through hands-on STEM activities 

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again. 

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

Trouble Logging In?

If you need help renewing your individual or family membership, read this step-by-step guide.

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact  Customer Care at customercare@gseok.org or 800-707-9914.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact Customer Care at customercare@gseok.org or 800-707-9914 to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Customer Care at customercare@gseok.org or 800-707-9914 to easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact Customer Care at customercare@gseok.org or 800-707-9914 if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact Customer Care at customercare@gseok.org or 800-707-9914 to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Customer Care at customercare@gseok.org or 800-707-9914 can provide additional support.

Lifetime Membership

Lifetime membership is available to any individual who accepts the principles of the Girl Scout Movement, pays the one-time lifetime membership fee, and is 18 or older (high school graduate or the equivalent).

Lifetime membership dues are $400. A young alum lifetime membership is available (at the reduced cost of $200) to anyone between 18–29 years old who was a girl member at any time in her childhood.

To purchase a lifetime membership for yourself or as a gift, visit GSUSA’s Lifetime Membership page.

Troop Disbanding

If your troop plans to disband next year or you are unsure about continuing, please let us know. Our volunteer support team would love to talk with you about options for the troop, opportunities for individual girls who wish to continue in Girl Scouts, and alternative membership pathways. Please contact Customer Care at customercare@gseok.org to be connected with your local volunteer support specialist.


For additional renewal support, please contact Customer Care at 800-707-9914 or CustomerCare@gseok.org.